Last Updated: [Aug 13, 2026]
At USCIS Translation Service, we understand that circumstances can change after placing a translation order. We aim to make our refund and cancellation process straightforward and fair while also accounting for the time and professional work required to complete each translation.
This Refund & Cancellation Policy explains when you may cancel an order, request a refund, or request corrections to a completed translation.
By placing an order with USCIS Translation Service, you acknowledge and agree to this policy.
You may request cancellation of your order before translation work has started.
If we receive and approve your cancellation request before the order has been assigned to a translator or work has begun, you may be eligible for a full refund of the translation service fee.
To request a cancellation, contact our support team as soon as possible and provide your order number and the email address associated with the order.
We will review the status of your order and confirm whether the cancellation qualifies for a refund.
This approach is consistent with major translation providers that generally allow full cancellation when a project has not yet been assigned or started.
If translation work has already started, you may still request cancellation.
However, because professional translation is a customized service, the refund will generally be based on the amount of work already completed.
For example:
The exact refund amount will depend on the status and scope of your order at the time we receive the cancellation request.
This prorated approach is also used by established translation providers.
Once your translation has been completed and delivered, the translation service is generally non-refundable.
This is because the service involves customized professional work performed specifically for your documents.
However, if you believe the delivered translation contains a genuine translation error or omission, please contact us. We will review the issue and, where appropriate, provide a correction or revision at no additional charge.
We stand behind the quality of our translation services.
If you believe that a translation contains an error, omission, incorrect translation, or other issue attributable to our translation work, contact us with:
Our team may review the translation against the original document.
If an issue is determined to be a genuine translation error within the scope of the original order, we will generally provide a correction or revision at no additional charge.
Where a material quality issue cannot reasonably be resolved through revision, we may consider an appropriate partial or full refund.
Major translation providers similarly use revision/correction as the first response to genuine quality concerns rather than automatically refunding every completed order.
We are happy to review reasonable revision requests.
A revision may be provided when the requested change relates to:
However, a revision request may not qualify as a free correction when it involves:
Such requests may require an additional fee.
You are responsible for providing the correct and complete document before translation begins.
If you provide an incorrect document and later request translation of a different document, the new document may be treated as a new order.
Similarly, if the original document is updated or corrected after translation has been completed, changes to the translation may require an additional charge.
We recommend carefully reviewing your uploaded documents before submitting your order.
Our website may provide estimated delivery times for standard and rush services.
We make reasonable efforts to meet the estimated turnaround time, but delivery times can occasionally be affected by factors such as:
If we materially fail to deliver an order within the applicable promised service timeframe, contact our support team so that we can review the order and determine whether a refund or other remedy is appropriate.
An estimated delivery time is not automatically a guarantee unless the specific service purchased expressly states that it is guaranteed.
Rush orders receive priority processing based on the service selected.
Because rush orders may be assigned and processed immediately, cancellation requests should be submitted as soon as possible.
If work has already started on a rush order, the applicable refund will generally be calculated based on the amount of work completed.
If the rush translation has already been completed and delivered, the translation fee is generally non-refundable, subject to our quality-correction provisions.
USCIS Translation Service does not guarantee approval of an immigration application or acceptance of a translation by USCIS or another government agency.
A government agency may reject, request additional evidence for, or otherwise question an application for reasons unrelated to the translation.
Therefore, a USCIS, immigration, court, university, or other agency decision does not automatically qualify an order for a refund.
However, if you believe the receiving organization identified a specific translation error attributable to our work, please contact us. We will review the issue and determine whether a correction, revision, or other remedy is appropriate.
This distinction is important because translation acceptance and immigration approval are ultimately determined by the receiving organization. Competitors that offer specific acceptance guarantees generally limit those guarantees to defined circumstances and organizations.
A refund may be considered when:
Refunds are not guaranteed in every situation and will be evaluated according to this policy and the circumstances of the order.
A refund generally will not be provided solely because:
These exclusions are broadly consistent with how major translation providers distinguish translation-quality issues from customer preferences, source-document problems, and government decisions.
If your order includes optional services such as:
refund eligibility for those services may depend on whether the service has already been provided.
Services that have not yet been provided may generally be eligible for a refund when the underlying order is cancelled.
Services already completed or delivered may be non-refundable.
To request a cancellation, refund, or correction, contact our customer support team as soon as possible.
Please include:
Order Number:
Name:
Email Used for Order:
Reason for Request:
Supporting Documents (if applicable):
For translation-quality concerns, please identify the specific section of the translation that you believe contains an error.
Providing complete information helps us review your request more quickly.
After receiving your request, our team may review:
After review, we will communicate the outcome of the request and any applicable refund or correction.
If a refund is approved, it will generally be issued to the original payment method used for the order.
The time required for the refund to appear in your account may depend on the payment processor, bank, card issuer, or other financial institution.
Once we initiate an approved refund, processing times outside our control are not the responsibility of USCIS Translation Service.
If you believe you have accidentally paid for the same order more than once, contact us as soon as possible.
After verifying the duplicate transaction, we may refund the duplicate payment where appropriate.
We reserve the right to investigate transactions that appear fraudulent, unauthorized, or inconsistent with our payment and security requirements.
If an order is associated with fraudulent payment activity, we may cancel the order and take other appropriate action.
We may request additional verification before processing certain transactions.
We may update this Refund & Cancellation Policy from time to time to reflect changes to our services, pricing, business practices, or legal requirements.
The latest version will be published on this page with the applicable Last Updated date.
Changes generally apply to orders placed after the updated policy becomes effective unless otherwise required by applicable law.
This Refund & Cancellation Policy forms part of the USCIS Translation Service Terms of Service.
If there is a conflict between this policy and a specific written agreement relating to your order, the specific written agreement will control to the extent permitted by applicable law.
If you have questions about our Refund & Cancellation Policy or want to request a cancellation, refund, or correction, please contact us.
USCIS Translation Service
Phone: +1 510-396-6930
Email: support@uscistranslationservice.com
Website: USCIS Translation Service
